1. Free trial
- Every new business starts with a 7-day free trial of the top plan. No payment card is needed and nothing is charged.
- Nothing is charged automatically when the trial ends. To continue, choose a plan on the in-app «Subscription» page and pay for it.
- We remind you before the trial ends. If the trial ends without a subscription, a grace period follows, and then use of the system is limited until you subscribe. Your data is never deleted in any of these cases (section 7).
2. Monthly and quarterly plans
- Plans are paid in advance for each period. The current period is not refunded once it has started, whether or not you used the system.
- Cancelling stops the next renewal. Your plan keeps working until the end of the period you paid for.
- Quarterly plans follow the same rule as monthly plans.
3. Annual plans
- Full refund if you ask within 14 days of the first annual payment.
- After that, we refund the whole unused months, priced at the plan's regular monthly price (so without the annual discount).
4. Changing plans
- Upgrade: starts at once. You pay only the difference for the days left: we credit the unused value of your current plan and charge the new plan's value up to your renewal date.
- Downgrade: starts at your next renewal. You keep your current plan until the end of the paid period, and no difference is refunded.
- If you ask us to apply a downgrade at once, the difference becomes a credit on your next invoice and is not paid back in cash.
5. Billing errors are always refunded in full
We refund the full amount in these cases:
- the same amount was charged twice;
- you were charged more than your plan's published price;
- you were renewed after a valid cancellation made before the renewal date.
Tell us within 60 days of the charge.
6. How to cancel or request a refund
- Cancel: on the in-app «Subscription» page («Stop auto-renewal» for card payments), or ask support if you pay by cash, InstaPay, bank transfer or Vodafone Cash. Cancel before the renewal date.
- Request a refund: through the in-app support chat, or by email to support@carmahub.app. Include your store name, the payment date and amount, and the reason.
- Timing: we review the request, reply, and send any amount due within 7 business days after we have everything we need.
- Where the money goes: back to the original payment method. For cards, we refund through our payment provider, and your bank may take extra time to show it. For manual payments, we refund to the InstaPay, wallet or bank account you paid from.
- Refunds are made in Egyptian pounds.
7. Your data after cancellation or expiry
- Your data is kept. We do not delete a store that has sales, money movements, stock or customers because a subscription was cancelled or ended.
- You can view and export your data during your paid period and the grace period. After that, you can renew at any time and find everything as you left it, or ask support for a copy.
- If the last owner deletes their account, the store is archived with all its records (not deleted) and can be restored by our team.
- We never permanently delete your store's data without telling you first. Permanent deletion only applies to empty stores (no sales, money movements, stock or customers), and only after a backup is taken.
8. Exceptions
- There is no refund when an account is suspended for breaking the terms of use, abusing the service, or fraud.
- Chargebacks: please contact us first, because most issues are solved within days. A bank dispute over a correct charge may suspend the subscription until it is resolved. Your data stays safe either way.
- Special offers and discounts follow the terms shown when you subscribed.
9. Governing law
This policy is governed by the laws of the Arab Republic of Egypt, and the Egyptian courts handle any dispute about it. Nothing in it limits any right you have under Consumer Protection Law No. 181 of 2018 where that law applies to you.
10. Contact
In-app support chat · support@carmahub.app · WhatsApp from the website button.